Terms of Service

1. About Us

Delatrix Marketing Agency is a digital marketing agency based in the United Kingdom.
Address: The Bittoms, Kingston upon Thames, London, KT1, United Kingdom
Email: info@delatrix.co.uk

2. Use of Our Website

2.1 Permitted use

You may access and use our Website for lawful purposes only and in a manner consistent with these Terms. You must not use the Website in any way that causes, or may cause, damage to the Website or impairment of its availability or accessibility.

2.2 Prohibited conduct

You must not:

• Use the Website for any unlawful, fraudulent, or malicious purpose
• Attempt to gain unauthorised access to any part of the Website or its servers
• Transmit spam, viruses, or any harmful code via the Website or contact form
• Scrape, copy, or reproduce Website content without our prior written consent
• Impersonate any person or entity in connection with the Website

3. Our Services

3.1 Service agreements

The plans described on our Website (Gold, Diamond, Ruby) are provided for illustrative purposes. The actual scope, deliverables, timeline, and pricing of any engagement will be set out in a separate written Service Agreement or Statement of Work (“SOW”) agreed between you and Delatrix. These Terms apply alongside, and do not replace, any such agreement.

3.2 Changes to services

We reserve the right to modify, suspend, or discontinue any aspect of our services or the Website at any time with reasonable notice. Existing clients under active agreements will not be affected without mutual consent.

3.3 No guarantees of specific outcomes

Digital marketing outcomes depend on many factors outside our control, including algorithm changes, market conditions, and competitor activity. We do not guarantee specific search rankings, lead volumes, or revenue outcomes unless expressly stated in a written agreement.

4. Fees and Payment

Fees for our services are as agreed in your Service Agreement or SOW. Unless otherwise stated:

• One-time setup fees are due prior to commencement of work
• Monthly retainer fees are due in advance on the agreed billing date
• All fees are quoted exclusive of VAT at the prevailing UK rate
• Invoices are payable within 14 days of issue unless otherwise agreed
• Late payments may accrue interest at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

5. Intellectual Property

5.1 Our materials

All content on the Delatrix Website — including text, graphics, logos, images, and code — is our property or used under licence and is protected by UK copyright law. You may not reproduce or distribute any part of it without our prior written consent.

5.2 Client deliverables

Upon receipt of full payment, and unless otherwise agreed in writing, ownership of creative deliverables produced specifically for you (such as website designs, logos, and copy) transfers to you. We retain the right to include your project in our portfolio unless you notify us otherwise in writing.

5.3 Your materials

By providing us with any content, images, or data for use in your campaign or project, you grant us a non-exclusive licence to use that material for the agreed purpose. You warrant that you have the right to provide such material and that it does not infringe any third-party rights.

6. Confidentiality

Each party agrees to keep the other party's confidential information strictly confidential and not to disclose it to any third party without prior written consent. This obligation does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.

7. Limitation of Liability

To the fullest extent permitted by law:

• Delatrix shall not be liable for any indirect, consequential, special, or punitive losses arising out of or in connection with use of our Website or services.
• Our total aggregate liability to you shall not exceed the total fees paid by you to Delatrix in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

8. Termination

Either party may terminate an engagement by giving 30 days' written notice, unless a different notice period is specified in the relevant Service Agreement. Upon termination, all amounts due and payable become immediately due. Provisions relating to intellectual property, confidentiality, liability, and governing law survive termination.

9. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer residing in Scotland or Northern Ireland, in which case local mandatory consumer law rights apply.

11. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the effective date at the top of this page. Your continued use of the Website following a change constitutes your acceptance of the revised Terms. For material changes affecting active client relationships, we will provide reasonable notice.

12. Contact

For any questions about these Terms, please contact us at:

Delatrix Marketing Agency
The Bittoms, Kingston upon Thames, London, KT1, United Kingdom
info@delatrix.co.uk